The biggest issue that I have with buying clothes online or through catalogs is the trouble I seem to have with the size charts. Even though I take my measurements before I order the item, many times when I receive what I have ordered the garment simply does not fit. I can remember a long time (more than twenty years) ago ordering something from the Spiegel catalog and it was too big. The catalog did not have a size chart in it at all, so I ordered what size I normally bought at the local department store. I ended up returning and exchanging the dress four times before finally giving up completely. Since they would not refund the shipping charges, and I had to pay for shipping both ways I ended up paying a fortune in shipping and never did end up with the dress! When I called the company to ask them for sizing help on the dress the representative that I spoke with was very snooty and did not help me at all. If I recall correctly I have not bought anything from Spiegel since then. I wonder if they include a size chart now.